You MUST report all claims prior to leaving Mexico and recrossing the border into the USA. Failure to file a claim prior to leaving Mexico may result in the DENIAL of your claim.
1} Remain calm.
2} Do not leave the scene.
3} Call the 01 800 026 5110. You will be asked to provide:
a} Policy number
b} Name of the insured and the driver
c} Vehicle Identification: year, make, model, type, color and license plate
d} Place and address where the accident occurred
4} Do not leave the vehicle unattended since the insurance policy does not cover partial theft of parts.
5} If the vehicle is moved from the scene of the accident, you must inform the insurance company of the new location.
6} When the adjuster arrives, you will be asked for the following documents:
a} Insurance policy
b} A valid driver's license
7} You will be asked to complete an accident report. Please do so since failure to do that may result in rejection of the claim.
Upon your return to the US and after the claim has been reported to the company, you can get the status of your claim by contacting Martha Gonzalez at:
888 823 4745 toll free from the US
011 52 686 566 7805 fax in Mexico
011 52 686 564 7350 & 011 52 686 564 7398 Direct Line in Mexico
In case of a claim you must report your claims before leaving Mexico. Be sure to review your Mexican Insurance policy for further detail.
To help you with your claim see the following important claims information .