GNP Claims Contacts for Mexican Insurance

Grupo Nacional Provincial


All claims must be reported at the toll free number within Mexico.

Call this number for Accident, Theft, or Legal Aid, provided by GNP:
01 800 026 5110

This number must be dialed exactly as shown.
Please note that you may experience difficulties when dialing from a mobile phone, in addition, the above number is toll free only if dialed from a private phone, public phones will charge a local call since only free calls can be made to emergency numbers only.
Please note also that Grupo Nacional Provincial does not use recordings, all calls are directed to human operators, if you get a recording in Spanish when dialing the above number it is probable that you committed an error or the local mexican cellular carrier does not provide service to your mobile phone.

You MUST report all claims prior to leaving Mexico and recrossing the border into the USA. Failure to file a claim prior to leaving Mexico may result in the DENIAL of your claim.

   1} Remain calm.
   2} Do not leave the scene.
   3} Call the 01 800 026 5110. You will be asked to provide:
      a} Policy number
      b} Name of the insured and the driver
      c} Vehicle Identification: year, make, model, type, color and license plate
      d} Place and address where the accident occurred
   4} Do not leave the vehicle unattended since the insurance policy does not cover partial theft of parts.
   5} If the vehicle is moved from the scene of the accident, you must inform the insurance company of the new location.
   6} When the adjuster arrives, you will be asked for the following documents:
      a} Insurance policy
      b} A valid driver's license
   7} You will be asked to complete an accident report. Please do so since failure to do that may result in rejection of the claim.

Thank you for choosing Grupo Nacional Provincial (GNP)

We are committed to providing you with the best service possible.


Upon your return to the US and after the claim has been reported to the company, you can get the status of your claim by contacting Martha Gonzalez at:
   888 823 4745 toll free from the US
   011 52 686 566 7805 fax in Mexico
   011 52 686 564 7350 & 011 52 686 564 7398 Direct Line in Mexico



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In case of a claim you must report your claims before leaving Mexico. Be sure to review your Mexican Insurance policy for further detail.

To help you with your claim see the following important claims information .

Before you leave Mexico:
In case of an accident or theft - call: 01 800-834-3400
For Roadside Assistance - call: 01 800-310-7590
Direct Line - 01 800 026 5110
Fax -
Upon return to the US or Canada
You can track the status your of your claim by contacting by:
E-mail -
Phone - 1-888-823-4745 toll free from the US
Fax - 011 52 686 564 7354
Direct Line in Mexico - 011 52 686 564 7352 & 011 52 686 564 7356



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