Mexico Homeowners Insurance FAQ

Mexican Homeowners Insurance - FAQs

Q: How am I supposed to answer this question?

A: Click or “More Info” ! A great deal of effort has been put into adding these button beside every question box to help you understand what each question means and how to properly answer the question. These “More Info” button should answer all your question on a particular application question. Please spend time reading the information linked to each button and carefully review the coverage displayed on your Quote Results page.

Next review the additional information provided on our Mexico Homeowners Insurance, Coverage, Condos - Need to Know and Claims pages.

If even after reviewing the information provided by the “More Info” button and reviewing the website you still don't understand you can call one of our fully trained service staff for assistance. They will answer your questions, make sure you understand the applicable issues and if required will even guide you through completing the balance of the application process and buying your policy.

All our quoting systems have the “More Info” button Our policy is similar to a USA Homeowners Policy

Q: What if we have a home that has multiple owners?

A: The "Named Insured" field must reads exactly as the title to your home. When you purchase a Mexican homeowners policy with us, you will be able to enter the complete Named Insured and ensure that it matches your ownership documents, such as what appears on your Fideicomiso, or deed.

Q: How do I know the Mexico insurance I am buying is from reputable companies?

A: For over ten years, our firm has provided Mexico Insurance to tens of thousands of Americans and Canadians who visit Mexico. Our programs have been recognized as some of the highest quality policies in the Mexico Insurance market. Now, we have partnered with ACE Seguros to ensure the highest quality homeowners coverage in the market, and promise to continue to provide top-notch customer service to our policyholders.

To learn more about ACE Seguros, click these links: to the ACE Limited site or the ACE Latin America site

Q: I had trouble printing my policy and/or did not receive a confirmation email, how can I get my policy?

A: When you purchase Mexican insurance from, we email you the following items:

  1. A receipt,
  2. The declaration page,
  3. The terms and conditions of your Mexican Insurance policy and
  4. A link, a user ID and Password that allows you to retrieve these items. By following this link you may log back into the site to perform the following functions with the username and password we emailed you upon the purchase of your Mexico insurance online policy:
    1. Download and reprint your policy

    2. Cancel/Void your policy

If you did not receive your confirmation email, or need to contact us for any reason, please email or call 1-866-367-5053 from 7:00 am to 5:30 pm MST, Mon-Fri.

Q: What other products do you offer?

A: Please visit to review all of our products.

Q: What if I need to cancel my Mexican Insurance coverage?

A: All Mexican Insurance cancellation requests must be received in writing. You can email us at . Include your name, policy number, reason for cancellation and your contact information. Our expert customer service team will contact you with your request status.

Q: What is refunded on a policy if I choose to cancel?


  • Prior to policy being effective

    • if buying again - flat cancel, you will receive a full refund including the full fee.

    • if not buying again - flat cancel, you will receive a full refund plus half the fee.

  • After policy is in effect - short-rate premium refund but no refund of fee.

If the policy is in-force:

Up to 3 months: 70% refund

Up to 6 months: 40% refund

Up to 9 months: 20% refund

Over 9 months: No refund. Policy fully earned.

Q: Where can I find the terms and conditions of a home owners policy?

A: You can download and view policy terms and conditions by clicking the following link for a copy of the Homeowners Policy.

Q: What happens if we have a loss in Mexico? What do we do? How do we follow up with our Mexico insurance company?

A: If you have a loss to your property in Mexico which exceeds your deductible, immediately call the toll free number included in the insurance claims instructions page or contact the claims department, which is part of your policy. Our adjusters will respond immediately to the scene and provide further instructions based on your specific situation.

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